ITIL / IT Infrastructure Library


service management, best practice, help desk, It service management

|bpm software|BPM|business process management software|process management software What is ITIL? With FirstSTEP linked to Unicenter TNG it becomes possible to achieve real time monitoring of business processes and to manage IT in regard to actual changes in business processes. This is called ITIL.



The two bottom layers of the hierarchy consist of the organizational infrastructure, business units and their enabling assets ö resources, people (including their skill sets and experiences ö their ãknow-howä),
technology, machinery, etc. Connecting the strategic layers to the enabling
ones are the management delivery mechanisms, the business processes and the ITIL. Processes are the most effective way to manage an organization at any level and ultimately CEO - Strategic - Business Processes
An organization structure or ITIL can be represented in the form
find the Chief Executive Officer, managing the Enterprise
Directly supporting the CEO is the strategic management
plans, including setting multi-disciplinary set of goals



The FirstSTEP OBJECT REPOSITORY is a file-based system where all FirstSTEP classes and objects (entities that together form the complete model) are stored, including the simulation statistics. Objects in one model can easily be moved to another model through drag and drop operations.






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