ITIL |BPM software|BPM|business process reengineering|business process managementWhat is ITIL? This official introduction is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change. Service Design is the second volume in the IT Infrastructure Library. This volume provides guidance on the development and maintenance of information technology policies, documents, and architectures for the design of IT ssrice solutions/processes. This includes a range of modeils, including outsourcing and insourcing. Service Operation is the fourth volume in the IT Infrastructure Library. It explains the activities required to enable day to day operational 'excellence'. It embraces many of the disciplines defined within the previous verion of ITIL. ITIL comprises the following components:
The newly released ITIL v3 updates the existing ITIL v2 volumes to include deeper service management guidelines that will bring greater flexibility and efficiency to an existing IT framwork. ITIL v3 is an exciting new development in the IT world and promises to help your buisness operate in concordance with IT more efficiently. As the ISO 200000 standards become more important, ITIL v3 will show it's true value in bringing efficiency and complinance to your workplace. |
