How Is ITIL Organized?

ITIL is organized into five core publications, that revolve around the service lifecycle. These provide best practice guidance for an integrated approach to IT service management.

 

The Entire ITILv3 Library

The five ITIL volumes can be purchased individually or together within a discounted
package.Click here to order

 

 

The Official Introduction to the ITIL Service Lifecycle

This official introduction is your gateway to ITIL. It explains the basic concept of IT Service Management and the place of ITIL, introducing the new lifecycle model, which puts into context all the familiar ITIL processes from the earlier books. This title introduces ITSM and ITIL, explains why the service lifecycle approach is best practice in today's ITSM, and makes a persuasive case for change.
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The ITIL Service Strategy Book

Service Strategy is the first volume in the IT Infrastructure Library, and aligns both business and information technology (IT). In addition to relating to the other four core volumes, it focuses each element of the service lifecycle on the customer outcome.
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The ITIL Service Design Book

Service Design is the second volume in the IT Infrastructure Library. This volume provides guidance on the development and maintenance of information technology policies, documents, and architectures for the design of IT ssrice solutions/processes. This includes a range of modeils, including outsourcing and insourcing.
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The ITIL Service Transition Book

Service Transition is the third volume in the IT Infrastructure Library. It describes the long term change and release management concepts and practices, offering guidance on transition into a business environment.
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The ITIL Service Operation Book

Service Operation is the fourth volume in the IT Infrastructure Library. It explains the activities required to enable day to day operational 'excellence'. It embraces many of the disciplines defined within the previous verion of ITIL. Click here to order

 

 

The ITIL Continual Service Improvement Book

Continual Service Improvement is the fifth and final volume in the IT Infrastructure Library. It embraces service quality in the context of continual improvement, and also deals with the service retirement scenario.
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Learn or request more info about Interfacing’s ITIL process framework library and ITIL software.