Process Performance

Continuous Improvement to Achieve Results

Measuring process performance is something that most companies aspire to do, but quite often fail to do successfully. Without a clear business process management framework in place, it is difficult to design processes and develop key, and many times strategic, measurements necessary to assure proper performance. The EPC allows you to define and specify the goals of each process and key performance indicators (KPIs) for those processes. Communication of a business processes success criteria is at the heart of improving performance.

The EPC’s ability to capture process performance data and make that data available to process owners and participants, gives organizations the real-time feedback necessary to stay on top of process performance. It allows organizations to become proactive rather than reactive. Complete support for defining custom performance indicators (KPIs) allow you to target individual process performance objectives.

Process Performance Features and Benefits

• Ability to define custom KPI's for processes
• Export process and KPI's to performance portals
• Specify goals and objectives of processes
• Identify accountability and responsibility for process and activities

Business Process Management Resources