ITIL / IT Infrastructure Library service management, best practice, help desk, It service management |process management|BPR|BPR|process mapping ITIL is already in use in hundreds of organizations across the world. The FirstSTEP OBJECT REPOSITORY is a file-based system where all FirstSTEP classes and objects (entities that together form the complete model) are stored, including the simulation statistics. Objects in one model can easily be moved to another model through drag and drop operations. With FirstSTEP linked to Unicenter TNG it becomes possible to achieve real time monitoring of business processes and to manage IT in regard to actual changes in business processes. The two bottom layers of the hierarchy consist of the organizational infrastructure, business units and their enabling assets – resources, people (including their skill sets and experiences – their “know-how”), technology, machinery, etc. Connecting the strategic layers to the enabling ones are the management delivery mechanisms, the business processes. Processes are the most effective way to manage an organization at any level and ultimately CEO - Strategic - Business Processes An organization structure can be represented in the form find the Chief Executive Officer, managing the Enterprise Directly supporting the CEO is the strategic management plans, including setting multi-disciplinary set of goals |
