Retail & Consumer

Discover how Interfacing can help make your business better

BPM consulting for consumer and retail process

The consumer and retail process sector is one of the most populated and competitive today. Survival definitely hinges on product quality, but equally so on the ability of the provider to offer an excellent customer experience.

Richard Hughes

Director of Finance, Pepsico

The integration of our internal audit objectives within our business operations is a novel approach that has exceeded our highest expectations in terms of the effectiveness of our compliance initiative. The Global Control Standard implementation program has allowed us to promote a culture of governance and process improvement across the organization.

Andrea Pierce

Business Applications, San Francisco Public Utilities Commission

Enterprise Process Center is easy to use, requiring little or no training for rollout therefore lowering resistance especially by our non-tech employees.It also allows us to easily train new employees with the knowledge relevant to their roles and responsibilities.

Alfonso Velázquez Tavira

PWC BAS Manager, PricewaterhouseCoopers

All of the BPM suites we considered had functionalities that didn’t meet UNAM’s present needs. With Enterprise Process Center (EPC) we chose which modules we needed to address the problems we were facing currently, with the flexibility to extend in the future as UNAM’s process maturity grows.

David Orcutt

VP & General Manager of Programs and Customer Support, Bombardier Aerospace

We have been working with Interfacing Technologies since July 1998. Integrating business units, by aligning practices between different sites, has been facilitated by being able to link all our processes into one integrated framework shared by all managers. We are counting on FirstSTEP to enable us to simulate anticipated business volumes and efficiently prepare for and manage our growth with tailored action plans.

Dave McCloskey

North American BSM Leader, Equifax

The EPC is allowing us to fill in process gaps that standard flowchart tools could not.

Control Officer Team

Pepsi-Cola

Our auditors gave us excellent feedback on the use of the EPC as part of our GCS implementation initiative. They were particularly impressed with our ability to identify controls and relate them to risks prioritized with the Risk Matrix. They have since recommended our approach to internal GCS compliance as best-practice for other PepsiCo plants.

Global Technologies Operations Office

Equifax

The EPC is an integral tool to enable the delivery of our Global Service Management strategy.

Alfonso Velázquez Tavira

PWC BAS Manager, PricewaterhouseCoopers

We chose EPC over Bizagi BPM, Fuego BPM and Microsoft Biztalk Server because of its wide range of integrated functionality when it comes to process mapping and automation.

Alfonso Velázquez Tavira

PWC BAS Manager, PricewaterhouseCoopers

EPC’s competitive licensing pricing will allow us to deploy the software to about 36,000 expected end users across Mexico in the next two years.

Kathryn Douglass

Managing Partner, WillowTree

We were very selective when we evaluated these tools because any software that we leave with a client creates a direct tie-back to our firm.

Kathryn Douglass

Managing Partner, WillowTree

We chose the EPC because, not only does it meet the client requirements, but we felt that it represents us well and will serve as a positive reminder of the engagement.

Dave McCloskey

North American BSM Leader, Equifax

The EPC is allowing us to fill in process gaps that standard flowchart tools could not.

Andrea Pierce

Business Applications, San Francisco Public Utilities Commission

Enterprise Process Center is easy to use, requiring little or no training for rollout therefore lowering resistance especially by our non-tech employees.It also allows us to easily train new employees with the knowledge relevant to their roles and responsibilities.

Blake McLaughlin

Retail Business Process

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View of Workflow

Gives you a complete, accurate picture of your entire workflow and resource utilization.

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Audit Preparedness

Know exactly where in the organization which process is taking place, and which department has control over the finances.

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Data Gathering

Gather relevant data for complex audit reports or getting clarifications about various expenses, the EPC makes it possible to address these tasks within a minimal time frame.

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Standardized Processes

Helps you standardize processes so that you can achieve consistent quality output whether it is product manufacturing or customer service.

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Accessible Process Descriptions

Makes process descriptions accessible to key participants in each process, which helps you build trust and reliability in the marketplace.

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Collaboration

Collaborative process design plays a key role in successfully working with banks, financial institutions, credits and debtors which keeps your business running smoothly.

Audit Preparedness With BPM

Another key way in which EPC helps is by giving you a complete, accurate picture of your entire workflow and resource utilization. This is a very important requirement for audit preparedness because you know exactly where in the organization which process is taking place, and which department has control over the finances. Whether it is gathering relevant data for complex audit reports or getting clarifications about various expenses, EPC makes it possible to address these tasks within a minimal time frame.

Apart from these, we help you standardize processes so that you can achieve consistent quality output whether it is product manufacturing or customer service. EPC makes process descriptions accessible to key participants in each process. This helps you build trust and reliability in the marketplace, both of which are cornerstones for success in the retail sector.

Key Challenges

One of the key challenges in the retail sector is that new technologies are emerging rapidly, and these can have a huge impact on the business’s overall capabilities. The businesses that can quickly adopt these technologies into their systems achieve the many benefits of efficient business process optimization. These may include better productivity, improved product quality, faster manufacturing, lower costs or better customer service. Our BPM systems impart to your business the flexibility needed to instantly integrate new technologies into the existing systems.

Needs

The retail sector is characterized by the complex interdependencies that exist between various players and your business. For example, you are dependent on your suppliers and your distributors are dependent on you. You also need to work with banks and financial institutions, creditors and debtors to keep your business running smoothly. A collaborative process design within the business and with these associates plays a key role in paving the way for your success. With Enterprise Process Center (EPC), you can identify the areas where these processes are hindering the interdependency and placing either you or the third party at a disadvantage. This allows you to quickly undertake a process transformation in the pinpointed area so that you can enjoy better productivity.

Read about GiftCertificates.com’s Service-Oriented Architecture (SOA) Initiative

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Discover how your organization benefits from an Interfacing solution.

A key differentiator of Interfacing to other digital and business transformation consulting firms is that Interfacing offers its own innovative technology solution in support of transformation programs. Interfacing’s software solutions deliver the transparency required to reduce complexity, improve execution and facilitates agility and change.

Interfacing’s integrated management system is a one-stop-shop for managing transformation programs. We know it’s a very competitive environment out there. It is for that reason our strength is in our commitment to maintain flexibility throughout the project lifecycle whether it is in our innovative products or in our team of experts.

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Document, improve, standardize, and monitor your business processes, risks and performance with Interfacing’s Business Process Management Software (BPM Software) the Enterprise Process Center®!






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