Is Your Business Prepared for a Crisis?
At any given moment, would your business be ready to adapt if an unexpected crisis or black swan event occurred today?
For those unfamiliar with the term, a black swan describes an occurrence of a rare event that brings with it, severe consequences. Black swan events will cause major economic disruption and can occur at any point in time.
The COVID-19 pandemic is an example of a rare event that has significantly affected the global economy, society, and daily activity for a specific period of time. To meet the terms of a black swan event, the crisis event must create chaos in the short term and because of that, subsequently drive major change to the aforementioned global economies etc. In short, it is a black swan event where none knew of the scale of impact foreseen in such a short period of time.
As black swans are difficult to predict, the only way to possibly prepare for the disruptive event would be to build robust systems in advance. For this purpose, an unprepared or complacent business, is a prime target to be compromised.
Your worst enemy during any crisis, exposing your vulnerability, is complacency. Combined with social media moving at the speed of light, your business can quickly go from a humble organization to the center of a major crisis within hours.
Business Continuity Management software solution
Interfacing’s Business Continuity Management (BCM) software solution provides organizations with the capabilities to anticipate, prepare, and respond to both internal and external disruptions more efficiently and proactively, whether for example it is a system outage, natural disaster event or a cyber-attack.
Our industry-leading software solution covers a broad spectrum of BCM tactics such as disaster recovery, business process recovery, incident management, quality management, emergency notifications and more. Our solution allows you to establish policies and objectives, implement controls and measures to manage risks, monitor performance and effectiveness of your BCM initiatives, and plan continuous improvement based on your objectives. You cannot schedule disasters, but you can surely plan to mitigate their effects. Let Interfacing help you build a resilient and holistic BCM system!
The EPC toolkit provides organizations with:
Risk Impact Analysis (RIA):
Risk Assessment Report:
Business Continuity Plan (BCP)
Business Impact Analysis (BIA):
End-to-end Business Continuity Planning (BCP):
Create and maintain BCP from pre-built templates in BIA, associate BCP to processes, assets, asset owners, controls, etc., and calculate net risk priority and control effectiveness. All BCPs are stored in a module and can be revisited or maintained over time. Such reusability can greatly benefit users to tweak an existing BCP for various purposes and usages. Moreover, our mobile responsive feature allows you to access to BCP and crisis reports anytime, anywhere.
Offline Hard Copies Automatically Generated
Should you lose internet access or mobile access, your documents will remain accessible 24/7.
Access Your BCM Plans from ANYWHERE at ANYTIME via Mobile
Whether your crisis team are on location or off-site, they will continue to access all BCM plans via mobile access, anywhere at anytime!
Disaster Recovery Plan (DRP)
Process/Disaster Recovery Plan Creation:
Process/Disaster Recovery Plan Execution:
Process/Disaster Recovery Plan Close:
Test Execution Associated to DRP/BCP:
Action Items & Incident Management
Action Items Creation:
Action Items Assignment:
As action items are being created, define specific criteria such as Action Item name, owner, action type, and priority, etc. Action Items are assigned to specific resources with specified deadlines and levels of priority, as well as communicated via automated/scheduled mass notifications (email, SMS, etc.).
Action Item Review:
After Action Item assignment, Action Item owners collect and store action item evidence on completion, also run reports on any overdue or pending actions. 100% mobile and tablet responsive, our solutions enable users to download all attachments for review purpose and ensure approval cycles for compliance purpose. On the other hand, process owners can, in turn, indicate their progress throughout these endeavors, review and approve Action Items, track real-time status, and give their electronic signatures.
Our IcM allows real-time incident reporting, tracking and analysis, supports multiple geographic locations, and enables follow-up and root cause analysis. Users are capable of creating incident ad hoc – if it is accepted after first review, incident process closes; if it is rejected, an incident investigation will be conducted to identify root cause and risks, and failed analysis results may trigger escalation to Action Items. Besides, users can set multiple review and approval cycles to ensure accuracy and compliance of BCM.
Monitoring & Reporting
Cross-application Visibility & Reusability:
Approval Cycles & Notifications:
BCM Dashboards & Reports:
A Crisis Can Take on Any Appearance
Crises come in a variety of forms. To make matters more challenging, with social media operating 24/7, if it’s a major internal issue, you may not have the luxury of keeping it out of the public eye for long. Local media would be all over it and then some. If you haven’t built up solid relationships with local media outlets, you may want to start now.
Whether the crisis involves an accident, natural disaster, economic or pandemic event, or even stolen private data information, you will need to be prepared to respond with various action plans. This means preparing for as many scenarios as you can imagine and put your best plans in place for each one.
The benefit of integrating the Enterprise Process Center is that even if a crisis comes that you haven’t identified, you will still be able to respond using one or more of the BCM tactics in place.
Implementing the Enterprise Process Center BCM tactics are well worth their weight in making your organization respond to an crisis event faster and smoother in the long run.