Media & Telecommunications

Discover how Interfacing can help make your business better

Consulting for the BPM Media & BPM Telecom industry

The fast-growing communications sector is arguably becoming one of the most prolific worldwide industries, with increasing needs of service orchestration and process design. Largely based on computer technologies, the communications industry employs complex technologies and integrated network systems for the execution of business goals. The level of intricacy in these systems makes a standardized process design absolutely mandatory.

Our commitment to cutting edge technology has made us a perfect fit for any corporation looking to align their computer systems with their business goals. We have worked with industry pioneers in enabling them to become communications giants by adapting the agile approach of Business Process Management.

Richard Hughes

Director of Finance, Pepsico

The integration of our internal audit objectives within our business operations is a novel approach that has exceeded our highest expectations in terms of the effectiveness of our compliance initiative. The Global Control Standard implementation program has allowed us to promote a culture of governance and process improvement across the organization.

Andrea Pierce

Business Applications, San Francisco Public Utilities Commission

Enterprise Process Center is easy to use, requiring little or no training for rollout therefore lowering resistance especially by our non-tech employees.It also allows us to easily train new employees with the knowledge relevant to their roles and responsibilities.

Alfonso Velázquez Tavira

PWC BAS Manager, PricewaterhouseCoopers

All of the BPM suites we considered had functionalities that didn’t meet UNAM’s present needs. With Enterprise Process Center (EPC) we chose which modules we needed to address the problems we were facing currently, with the flexibility to extend in the future as UNAM’s process maturity grows.

David Orcutt

VP & General Manager of Programs and Customer Support, Bombardier Aerospace

We have been working with Interfacing Technologies since July 1998. Integrating business units, by aligning practices between different sites, has been facilitated by being able to link all our processes into one integrated framework shared by all managers. We are counting on FirstSTEP to enable us to simulate anticipated business volumes and efficiently prepare for and manage our growth with tailored action plans.

Dave McCloskey

North American BSM Leader, Equifax

The EPC is allowing us to fill in process gaps that standard flowchart tools could not.

Control Officer Team

Pepsi-Cola

Our auditors gave us excellent feedback on the use of the EPC as part of our GCS implementation initiative. They were particularly impressed with our ability to identify controls and relate them to risks prioritized with the Risk Matrix. They have since recommended our approach to internal GCS compliance as best-practice for other PepsiCo plants.

Global Technologies Operations Office

Equifax

The EPC is an integral tool to enable the delivery of our Global Service Management strategy.

Alfonso Velázquez Tavira

PWC BAS Manager, PricewaterhouseCoopers

We chose EPC over Bizagi BPM, Fuego BPM and Microsoft Biztalk Server because of its wide range of integrated functionality when it comes to process mapping and automation.

Alfonso Velázquez Tavira

PWC BAS Manager, PricewaterhouseCoopers

EPC’s competitive licensing pricing will allow us to deploy the software to about 36,000 expected end users across Mexico in the next two years.

Kathryn Douglass

Managing Partner, WillowTree

We were very selective when we evaluated these tools because any software that we leave with a client creates a direct tie-back to our firm.

Kathryn Douglass

Managing Partner, WillowTree

We chose the EPC because, not only does it meet the client requirements, but we felt that it represents us well and will serve as a positive reminder of the engagement.

Dave McCloskey

North American BSM Leader, Equifax

The EPC is allowing us to fill in process gaps that standard flowchart tools could not.

Andrea Pierce

Business Applications, San Francisco Public Utilities Commission

Enterprise Process Center is easy to use, requiring little or no training for rollout therefore lowering resistance especially by our non-tech employees.It also allows us to easily train new employees with the knowledge relevant to their roles and responsibilities.

Blake McLaughlin

BPM Media & BPM Telecom

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Ensure Transparency

Know where resources are being used and encourage efficient work habits by planning well in advance.



Orchestrate Technology

Implement service orchestration to design more flexible communications networks that mirror the efficiency of your business process management.

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Manage Workflow

Integrate your people, processes, and technology by taking advantage of our workflow engine to deliver work to where it is needed, and keep all employees up to date with the most important priorities.

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Portable Process Manuals

Ability to generate a complete output of your processes and all of the related information that is ready for print. A collaborative tool that allows your agents to share information more widely.

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Implement Standard Methodologies

Avoid the need for continual trial and error in improving your client’s operational efficiency; get a head start by taking advantage of industry standards.

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Compliance

Our process methodology and support for business rules and risk/control management allows effective process design that has all the appropriate checks and balances.

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Encourage Collaboration

By uniting goals and creating a common framework for your clients, they will be able to cooperate at a previously unattained level.

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Utilize Resources

Business process management will expose unused resources and allow you to take better advantage of them along the length of the process.

Discover how we helped other companies succeed

Agence Metropolitaine de Transport (AMT)

September 4, 2018

iA Financial Group

September 4, 2018

McGill University Health Centre – MUHC – CHU

August 31, 2018

Orange Business Services

August 9, 2018

EFFORTS – Effective Operation in Ports (Port Management)

May 13, 2016

GiftCertificates.com (Information Technology)

May 13, 2016

‘US’ Utility Services (Utilities Provider)

May 13, 2016

Stuart Wright (Oil & Gas Exploration)

May 4, 2016

Bombardier Aerospace (Aerospace)

April 20, 2016

Clear Channel Communications (Media & Telecommunication)

April 20, 2016

Unisys (Information Technology)

April 20, 2016

San Francisco Public Utilities Commission (Utility Provider)

April 20, 2016

Equifax (Finance)

April 20, 2016

Telco (Telecommunication)

April 20, 2016

Exelon Corporation (Energy)

April 20, 2016

Pepsi-Cola (Manufacturing)

April 20, 2016

Discover how your organization benefits from an Interfacing solution.

A key differentiator of Interfacing to other digital and business transformation consulting firms is that Interfacing offers its own innovative technology solution in support of transformation programs. Interfacing’s software solutions deliver the transparency required to reduce complexity, improve execution and facilitates agility and change.

Interfacing’s integrated management system is a one-stop-shop for managing transformation programs. We know it’s a very competitive environment out there. It is for that reason our strength is in our commitment to maintain flexibility throughout the project lifecycle whether it is in our innovative products or in our team of experts.

Try It Now For Free!

Document, improve, standardize, and monitor your business processes, risks and performance with Interfacing’s Business Process Management Software (BPM Software) the Enterprise Process Center®!






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