Media & Telecommunications

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BPM Media BPM Telecom

Consulting for the BPM Media & BPM Telecom industry

The fast-growing communications sector is arguably becoming one of the most prolific worldwide industries, with increasing needs of service orchestration and process design. Largely based on computer technologies, the communications industry employs complex technologies and integrated network systems for the execution of business goals. The level of intricacy in these systems makes a standardized process design absolutely mandatory.

Our commitment to cutting edge technology has made us a perfect fit for any corporation looking to align their computer systems with their business goals. We have worked with industry pioneers in enabling them to become communications giants by adapting the agile approach of Business Process Management.

BPM Media & BPM Telecom

Ensure Transparency

Know where resources are being used and encourage efficient work habits by planning well in advance.

Orchestrate Technology

Implement service orchestration to design more flexible communications networks that mirror the efficiency of your business process management.

Manage Workflow

Integrate your people, processes, and technology by taking advantage of our workflow engine to deliver work to where it is needed, and keep all employees up to date with the most important priorities.

Portable Process Manuals

Ability to generate a complete output of your processes and all of the related information that is ready for print. A collaborative tool that allows your agents to share information more widely.

Implement Standard Methodologies

Avoid the need for continual trial and error in improving your client’s operational efficiency; get a head start by taking advantage of industry standards.

Compliance

Our process methodology and support for business rules and risk/control management allows effective process design that has all the appropriate checks and balances.

Encourage Collaboration

By uniting goals and creating a common framework for your clients, they will be able to cooperate at a previously unattained level.

Utilize Resources

Business process management will expose unused resources and allow you to take better advantage of them along the length of the process.

Learn how Interfacing helped Telco build a Process Framework

Read the Case Study

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