The integration of our internal audit objectives within our business operations is a novel approach that has exceeded our highest expectations in terms of the effectiveness of our compliance initiative. The Global Control Standard implementation program has allowed us to promote a culture of governance and process improvement across the organization.

Enterprise Process Center is easy to use, requiring little or no training for rollout therefore lowering resistance especially by our non-tech employees.It also allows us to easily train new employees with the knowledge relevant to their roles and responsibilities.

All of the BPM suites we considered had functionalities that didn’t meet UNAM’s present needs. With Enterprise Process Center (EPC) we chose which modules we needed to address the problems we were facing currently, with the flexibility to extend in the future as UNAM’s process maturity grows.

Enterprise Process Center has helped us roll out a process-based methodology globally so our people provide consistent service and support no matter where in the world. We believe this product has given us a significant competitive advantage while improving relationships with our clients.

We have been working with Interfacing Technologies since July 1998. Integrating business units, by aligning practices between different sites, has been facilitated by being able to link all our processes into one integrated framework shared by all managers. We are counting on FirstSTEP to enable us to simulate anticipated business volumes and efficiently prepare for and manage our growth with tailored action plans.

The EPC is allowing us to fill in process gaps that standard flowchart tools could not.

Our auditors gave us excellent feedback on the use of the EPC as part of our GCS implementation initiative. They were particularly impressed with our ability to identify controls and relate them to risks prioritized with the Risk Matrix. They have since recommended our approach to internal GCS compliance as best-practice for other PepsiCo plants.

The EPC is an integral tool to enable the delivery of our Global Service Management strategy.

Our search produced approximately 35 companies that looked promising. After further review, we eventually eliminated most, and finally selected Interfacing's FirstSTEP technology as the one most suited to our initial needs.

We chose EPC over Bizagi BPM, Fuego BPM and Microsoft Biztalk Server because of its wide range of integrated functionality when it comes to process mapping and automation.

EPC’s competitive licensing pricing will allow us to deploy the software to about 36,000 expected end users across Mexico in the next two years.

We were very selective when we evaluated these tools because any software that we leave with a client creates a direct tie-back to our firm.

We chose the EPC because, not only does it meet the client requirements, but we felt that it represents us well and will serve as a positive reminder of the engagement.