Digital Strategy Consulting
Transform your digital strategy with the help of Interfacing's BPM Professionals. Get advice from our consultants now!Change is Important
The constant expansion of technologies has made digital strategy consulting a must for organizations of all industries, business models, and scale. Automating tedious tasks and making processes transparent results in better customer service, more effective workplace, and reduction of costs. Businesses are therefore advised to adapt to today’s technological era, becoming more digitalized in order to meet demands of the growing globalized market.
What is Digital Transformation?
Digital transformation aims to enhance organizations’ operations by keeping them up to date with the new opportunities generated by the latest technological advancements and hence ensuring the organizations’ innovative future. Such transformation requires strong leadership for it is a journey with continuous optimization across the organization in parallel with the continuous technological improvements.
Through this process, an organization and its individuals will acquire an increasing number of new skillsets and attitudes, called core digital capabilities. These capabilities enable the continued digitalization of the organization’s various processes. Below are some of the digital capabilities that often arise from digital transformation:
Customer Experience
Customer Understanding
- Analytics-based segmentation
- Socially-informed knowledge
Top Line Growth
- Digitally-enhanced selling
- Predictive marketing
- Streamlined customer processes
Customer Touch Points
- Customer service
- Cross-channel coherence
- Self-service
Operational Process
Process Digitization
- Performance improvement
- New features
Worker Enablement
- Working anywhere, anytime
- Broader and faster communication
- Community knowledge sharing
Performance Management
- Operational transparency
- Data-driven decision making
Business Model
Digitally-Modified Business
- Product/service augmentation
- Transitioning physical to data
- Digital wrappers
New Digital Business
- Digital products
- Reshaping organizational boundaries
Digital Globalization
- Enterprise integration
- Redistribution decision authority
- Shared digital services
Methodology
Deliverables
To enable the digital transformation, an organization requires a solid strategy which facilitates the connection of the different entities including people, departments, information, processes and technology such that adoption and usage of the right digital technologies at the right time and at the right place will enable organizations to increase business agility, provide better customer experience, and identify new business opportunities.
Vision
Lead your organization into the digital realm with clear objectives and a solid vision statement
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- Digital Vision Statement
- Digital Goals & Objectives
- Digital Health Check
- Digital Maturity Assessment
Discovery
Connect with an evergrowing clientele and edge out the competition through market research and digital strategy analysis
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- Discover, Validate current Business Process/Business models
- Analysis of Top Competitor’s Digital Strategy
- SWOT / TOWs Analysis
- Impact Analysis
- Customer Journey mapping
- Workforce digital readiness
- Digital Technology readiness
- Identify Digitalization Opportunities
Analysis
Identify digitalization opportunities and optimize your organization for the digital market
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- Business Process Architecture aligned with Digital Strategy
- Digital Business Operating Model
- Business Process Improvement opportunities for digitalization
- Cost Benefit Analysis for Prioritization
- Digital Architecture
- Digital Footprint Analysis
Roll-Out
Establish a path to digitalization and ease your organization towards digital transformation
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- Change Management Plan for Digitalization
- Learning & Development Strategy for Digitalization
- Building a Digital Center of Excellence/Competency Center
- Define the role of a Chief Digital Officer
- Digital Governance, Audit, Compliance strategy
- Digital Strategy Playbook
Check out our blog about Digital Transformation
Discover how we helped other companies succeed
Contact us Today for a Free Consultation!
If you are interested in our Digital Strategy Consulting services, please contact us today for a free consultation. We will assess your current situation, identify your needs and goals, and propose a customized solution for you. We look forward to hearing from you and helping you with your Digital Strategy project.