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Digital Strategy Consulting

Transform your digital strategy with the help of Interfacing's BPM Professionals.
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Change is Important

The constant expansion of technologies has made digital strategy consulting a must for organizations of all industries, business models, and scale. Automating tedious tasks and making processes transparent results in better customer service, more effective workplace, and reduction of costs. Businesses are therefore advised to adapt to today’s technological era, becoming more digitalized in order to meet demands of the growing globalized market.

What is Digital Transformation?

Digital transformation aims to enhance organizations’ operations by keeping them up to date with the new opportunities generated by the latest technological advancements and hence ensuring the organizations’ innovative future. Such transformation requires strong leadership for it is a journey with continuous optimization across the organization in parallel with the continuous technological improvements.

Through this process, an organization and its individuals will acquire an increasing number of new skillsets and attitudes, called core digital capabilities. These capabilities enable the continued digitalization of the organization’s various processes. Below are some of the digital capabilities that often arise from digital transformation:


Customer Experience

Customer Understanding

  • Analytics-based segmentation
  • Socially-informed knowledge

Top Line Growth

  • Digitally-enhanced selling
  • Predictive marketing
  • Streamlined customer processes

Customer Touch Points

  • Customer service
  • Cross-channel coherence
  • Self-service

Operational Process

Process Digitization

  • Performance improvement
  • New features

Worker Enablement

  • Working anywhere, anytime
  • Broader and faster communication
  • Community knowledge sharing

Performance Management

  • Operational transparency
  • Data-driven decision making

Business Model

Digitally-Modified Business

  • Product/service augmentation
  • Transitioning physical to data
  • Digital wrappers

New Digital Business

  • Digital products
  • Reshaping organizational boundaries

Digital Globalization

  • Enterprise integration
  • Redistribution decision authority
  • Shared digital services


Awareness is the first step towards this transformation, being aware of what needs to be changed or improved is a good way to start. Hyper-awareness throughout the organization will allow for natural implementation of informed decisions and enables fast execution of any adoption of change. There will always be new challenges as time goes, therefore the digital transformation strategy must be agile enough to be aware and able to change courses when necessary to help the organization to achieve continuous improvement or change.
Optimization of processes and organizational operations with Digital Transformation enables better allocation of focus and thus more engagement with clients and a more productive workplace. Digital transformation enhances methods of collaboration and this facilitates communication between workers and improves overall work flow. This loop of digital transformation will assure for continuous improvement as time goes on.


To enable the digital transformation, an organization requires a solid strategy which facilitates the connection of the different entities including people, departments, information, processes and technology such that adoption and usage of the right digital technologies at the right time and at the right place will enable organizations to increase business agility, provide better customer experience, and identify new business opportunities.


Lead your organization into the digital realm with clear objectives and a solid vision statement

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  • Digital Vision Statement
  • Digital Goals & Objectives
  • Digital Health Check
  • Digital Maturity Assessment


Connect with an evergrowing clientele and edge out the competition through market research and digital strategy analysis

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  • Discover, Validate current Business Process/Business models
  • Analysis of Top Competitor’s Digital Strategy
  • SWOT / TOWs Analysis
  • Impact Analysis
  • Customer Journey mapping
  • Workforce digital readiness
  • Digital Technology readiness
  • Identify Digitalization Opportunities


Identify digitalization opportunities and optimize your organization for the digital market

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  • Business Process Architecture aligned with Digital Strategy
  • Digital Business Operating Model
  • Business Process Improvement opportunities for digitalization
  • Cost Benefit Analysis for Prioritization
  • Digital Architecture
  • Digital Footprint Analysis


Establish a path to digitalization and ease your organization towards digital transformation

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  • Change Management Plan for Digitalization
  • Learning & Development Strategy for Digitalization
  • Building a Digital Center of Excellence/Competency Center
  • Define the role of a Chief Digital Officer
  • Digital Governance, Audit, Compliance strategy
  • Digital Strategy Playbook

Check out our blog about Digital Transformation

Discover how we helped other companies succeed

Contact us Today for a Free Consultation!


If you are interested in our Digital Strategy Consulting services, please contact us today for a free consultation. We will assess your current situation, identify your needs and goals, and propose a customized solution for you. We look forward to hearing from you and helping you with your Digital Strategy project.