Exelon Corporation is one of the leading providers of energy services in the United States. After Peco and Unicom merged to create Exelon Corporation, it faced the challenge of mapping and modeling approximately 150 processes in less than four months. The resulting streamlined models represented the future business processes, which would serve as company standards within the newly formed Exelon Power Team. Interfacing offered Exelon the business process management expertise needed to successfully complete this business initiative.
Energy Case Study Results
The Mapping and Process Modelling Initiative allowed Exelon to:
Some of the initial processes designed were efficient, while others needed to be revised to represent all changes.
Deployment of a process-based knowledge portal to make information related to business processes accessible throughout the organization.
Easier accessibility of process-related inquiries, answers, improvements and initiatives to Power Team Division and eventually the whole corporation.
Streamlined models created to represent the future business processes, which would serve as company standards.
+ megawatts of nuclear capacity
processes mapped and modelled
The First Step: Smoothing Out Mergers Through Processes
Exelon Corporation is one of the leading providers of energy services in the United States. It has a customer base of approximately 5 million, and is the largest nuclear operator in the United States with more than 16,500 megawatts of nuclear capacity. Exelon is a trendsetter in the power marketing, deregulated energy, and telecommunications and infrastructure services marketplace.
When Peco and Unicom merged in 2000 to form Exelon Corporation, the power marketing division of Exelon (the Power Team) took up the challenge of mapping and modeling approximately 150 processes in less than four months. The resulting streamlined models represented the future business processes, which would serve as company standards within the newly formed Exelon Power Team. Upon completion, the modeled processes were integrated in the business plan, providing the link between the corporate goals and the actual future operations.
The business plan was successfully presented to the board of directors. The Power Team selected Charter (a Microsoft® Visio® add-on) and Designer (a process simulation software), which are developed and distributed by Interfacing. As a result, the Power Team was able to develop not just two-dimensional drawings but three-dimensional models of their operations. Through a particularly short learning curve, the Power Team was able to coach all users and build the entire set of modeled processes.
Making Knowledge Available Enterprise Wide
Since the design of the to-be post-merger processes, the Power Team and Exelon have evolved. Some of the processes that were initially designed have proven to be efficient. Others need revision to better represent the ever-changing reality that the Power Team is facing. The Interfacing products make the revision process easier. Thus, it is back to the drawing board for phase two of the project: reviewing the Phase 1 work and making the collected knowledge available to everyone in the company using a dynamic process framework.
The Next Step: Moving to a Totally Processed Based Organization
During Phase 2 of the project, the information related to business processes will be made available throughout the organization through the deployment of a process-based knowledge portal. This step will complete the transformation of the Power Team into a truly process-based organization. The process portal will enable easy access to the shared and standardized processes and their related information. It will be the starting point for inquiries, answers, improvements and initiatives related to all aspects of process, project and program management, available to the entire Power Team division and eventually the whole corporation.