The number and concentration of localized processes per country is now available in this new widget and can be visualized directly on a world map.

The EPC 11.3 enables users to tweak a process’s certain properties and characteristics, create localized copies of the process, then designate those copies by location or product and service in order to accommodate regional differences of a process. Users don’t need to re-map localized processes for each country since localization inherits the source process. This advanced new feature will help you better monitor and improve your processes around the globe, or across product and service.

Localized content will benefit global users to better understand a process in their mother tongues. The new version of the EPC has augmented multilingual capabilities to give dynamic translation suggestions, allowing users to create multilingual copies of a process without translating from scratch or leaving the EPC. Users are capable of reviewing the proposed translation before confirming it, or adjusting the proposed translation based on users’ language expertise.

Faced with different regulations, rules and requirements in different regions, users might need to implement different templates to generate local documents. In the latest version of the EPC, users have the ability to leverage their existing content and generate various documents, including SOP (standard operating procedure), process workbook, policy & analysis workbook, and any type of documentation from an existing template, making standardizing documents quick and effortless.

The “Sync” button within the process map allows multiple users (global users) to view changes of a map as they are made in real time by another user (process mapper). By using this new feature, users can visualize, understand, and collaborate on a process in real time, which will further prevent unnecessary process modifications due to misunderstanding or lack of communication.

With real-time data, you can dynamically view and get reports to monitor usage of the EPC, including number of active users, most viewed pages, number of users on each page, geographic locations of users, and which objects users are interacting with. It is worth mentioning that you have full control over your users’ data privacy by keeping your users anonymous in the Google Analytics for your information security.

The more you know about your users, the better you know how to invest, personalize, and deploy the EPC. Through user behavior tracking, you can monitor the EPC’s performance under comprehensive metrics including number of total visits, unique page views, number of sessions per country, average session duration, number of downloads per object, average time spent per object… Understanding user behavior will help you improve configuration to boost user adoption rates, daily usage and loyalty of the EPC.

The event tracking records user interactions with elements of the EPC, such as downloads of PDF and other media, time spent watching a video, numbers of approval cycles and confirmations, frequency of collaboration posts on the forum, etc., to help you estimate user engagement throughout your organization.

In the EPC 11.3, My Dashboard page, similar to the Home page, allows users to manipulate customized widgets in order to facilitate navigation and operational management on an everyday basis. Users now have the capability to manage more dashboards with unlimited widgets without having to remove the ones less needed!

Users can quickly access a website directly from this widget without opening a new tab in the browser or having to enter the URL. This new widget allows more convenience to make important sites directly accessible to every user on their Home page each time they login the EPC.

Besides websites, users can also display various types of content, including news, videos, audio clips, social media feeds, etc., from external websites into the EPC. They can also write their own HTML code into the widget to demonstrate more custom content, like announcements or messages, to other EPC users. By introducing this new widget, the EPC encourages organization-wide communication for diverse audiences and purposes.

This widget is visualized in a pie-chart distribution along with the percentage of each level of risk. It displays the residual priority of all risks by category, and each category can be clicked on to access more specific details. Users can better understand and manage risks associated to them, and those who are in charge or tied to high risk tasks and processes can benefit the most from this new feature.

Management has the option to integrate different user activity metrics from Google Analytics directly in this dashboard. Users can select charts that display number of visits, page views, sessions, average time spent on a process, number of times a process was viewed, time of user logged in and more to see real time and history engagement of users with the EPC.

The all-inclusive Risk module allows users to analyze, quantify, and manage risks, as well as to plan corrective and preventive actions (CAPA) accordingly. In this tab, users can: input the causes & effects of the risks, edit gross risk to assess impacts of risks, assign controls to risks to tie risks to processes, edit residual risk and override roll-up calculation to determine real life impact of risks after relevant mitigation.

Besides risk assessment, the EPC 11.3 provides users with the ability to analyze the relationship that risks have with controls and processes. Users can associate risks to processes by assigning controls directly to risks, which will in return allow users to mitigate how the risks affect the organization.

After assigning controls to risks, users can get an automatic risk roll-up score generated by the EPC. Our new algorithm will generate a priority score, a new score for the control, a % of gross score, and an updated residual risk score, making the EPC a more powerful risk scoring and analytic risk management tool for your organization.

Furthermore, the EPC 11.3 has added new detectability variables to risk calculation and net risk roll-up control score in order to better reflect the impact of risks and understand the relationships between risks and processes. Using detectability to produce a 3-dimentional score is not mandatory but will further enhance your assessment to risks.

In the EPC 11.3, process analysis reports can be generated in a dynamic manner from either data for all flow-objects within a process (general report), or information from selected flow-objects within a process (custom report). The report contains general analysis, critical path analysis, and high risk path analysis, ensuring users have critical information to oversee effectiveness, plan future improvements, and make smarter decisions for better outcomes.

Users can download complete audit trials of processes, performances, organizations, documents, risks, controls, rules, master data, etc. in an Excel spreadsheet. This chronological evidence documents every modification made to an object, and pinpoints who did what, when, where and how. The comprehensive audit content will give management full traceability of users’ activities, and strengthen accountabilities from head to toe.