eTOM Framework & Practices
eTOM is primarily a framework for the analysis and improvement of existing telecommunications processes, with an orientation towards customer support and satisfaction. Business interactions can be facilitated by identifying key touch points and ensuring that the processes that drive them are optimized.
Key Benefits of eTOM Business Process Framework
Access to enterprise processes
Assure value in all low level processes
Encourage customer self-management & online support
Lifecycle management changes according to process needs
Inclusion of external service providers & process participants
Companion to ITIL
What is eTOM?
- Strategy, infrastructure and product
- Operational management
- Enterprise management
The eTOM framework also includes cross-functional views that show how process components span horizontally across an enterprise. This allows for greater detail in interpreting process interaction across the organization.
How Interfacing can help
An eTOM Framework alignment Case Study
Our Latest Case Study Related To The eTOM Framework alignment
The current industry standard for telecom process frameworks, eTOM, has been a valuable resource, but the increasing diversity and complexity of today’s business requires something more. Looking to optimize efficiency and deliver stronger value to shareholders, and driven by a major technology transition, a multinational telecom (Telco) firm has been pursuing external expertise to improve and consolidate their core business processes from a customer-oriented perspective.