The Digital Business Platform functions similarly to the EPC, where resources refer to the user (person) and where roles refer to the job title a particular resource has.
The Digital Business Platform is a centralized web application where users can receive and perform tasks assigned to them. Tasks are usually performed within forms. For more information on process and forms, click here.
Tasks can be assigned to either:
- The Resource
- The Role
Tasks assigned to the Resources
Tasks assigned to resources are linked directly to your user profile
e.g. The task is assigned to John Doe (resource). The task will be performed by John Doe.
Tasks assigned to the Role
Tasks assigned to a role are linked directly with the role itself. A resource must be associated with the role.
e.g. The task is assigned to Customer Service Representative (role). CSR is linked to John Doe (resource). The task will be performed by the CSR.