Modeling & Documentation

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Process Model and Process Documentation

Process Model, Process Documentation & Standardization

At the core of Enterprise Process Center® is a centralized repository that stores and manages processes and related information within a user-friendly and intuitive environment. EPC links together all complex artifacts of an enterprise: objectives, processes, procedures, employees, departments, customers, suppliers, systems, policies, documents, rules, risks, controls, capabilities and performance indicators and ties them all together as puzzle pieces forming a 360 degree blueprint of the organization’s architecture. Once the information is captured, EPC provides visibility through process model, process documentation, automated views, outputs and reports not previously available and simplifies the ongoing management, collaboration and communication of change for continuous improvement.

Gartner® Certified

Enterprise Process Center® recognized by Gartner® as a global leader in Business Operation System, Operational Intelligence & Enterprise Business Process Analysis (EBPA) including Enterprise Architecture, Business Process Analysis, Strategy-to-Execution & Workflow Automation.

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Centralized Reusable Repository

360 Degree Visibility:

Gain visibility into the structure, impact and challenges not only from a process perspective but also from multiple other vantage points (Strategic, capability, departmental, regulatory, risk, role, etc.)

Consistent, Reusable and In-Sync:

All EPC content can be reused as many times as needed, even processes.  All information is referenced centrally, this ensures all naming conventions (eg. role name) are consistent across groups and simplifies maintenance because updates are applied within a single location and automatically synchronized to reflect the modifications throughout the entire system, including even within documentation. User’s have the ability to approve changes before such adjustments are applied to processes and other references which impact them.

Localizable and Comparable:

All EPC content can be reused as many times as needed, even processes. To support the difficult transition to standardization across the organization; not only can processes be reused, but also localized based on the region (eg. different applications or machinery, or laws & regulations, etc.) and when updates are applied to the corporate standard the system will propagate the changes across locations but maintain what was localized to that specific region and allow the user to compare similarities and discrepancies from the corporate best-practice.

Structured Enterprise Architecture:

The EPC provides a structured, holistic top-down approach to documenting the complex interdependencies amonst all the enterprise entities.   Organizing one’s processes, objectives, systems, risks, departments, etc. within independant organized frameworks allows focused responsibility assignment and flexibilty for agility within one area while providing clarity of the impacts into another (eg. M&A or organization restructuring can be managed independantly of the associated underlying business processes. )

Simplified Change Maintenance:

All features within the system were designed to minimize the effort required to maintain the ongoing updates within the repository, as most of the work is automated.  This is critical to ensure content doesn’t go outdated once the initial heavy lifting is completed.  Such as: changes are made centrally and synchronized everywhere (including within affiliated documentation), process sequencing is updated according to each adjustment (add/remove task or move process to new location), graphs are generated dynamically from the data (vs. manually) with many different views: swimlane, matrix, value-stream, impact, etc., as-is the documentation based on pre-defined standardized templates.  Moreover, the system auto-reminds those responsible of upcoming reviews and automates the ongoing life cycle management & communication of change.

Mapping & Modeling

MS Office (Visio, Excel & Word) Migration:

Don’t lose the work you’ve done in the past!  Quickly migrate all the content you previously built directly into the repository within days via our import and conversion tools. Import and/or export information from/to Microsoft Visio®, Excel, Word XMI, XML, or CSV. The user friendly import wizard will allow you to import any Visio or Excel worksheet no matter the shapes or format used via its alignment and conversion capabilities.

Standardized Mapping Notation (BPMN 2.0):

Business Process Modeling Notation (BPMN) is the globally recognized mapping standard used around the globe.  BPMN provides standardized rules for documenting a process so that any employee can easily understand any process within minutes.  EPC not only supports the mapping shapes (nomenclature) but also the executable BPMN2.0 XML as well, providing the ability to exchange processes created within the EPC into other systems.

Beyond BPMN:

BPMN doesn’t cover all relevant information that an employee or management requires to be effective.  The EPC provides many out-of-box standardized attributes to be completed during documentation within every object (eg. description, cost, category, type, etc.) and administrators also have the ability to extend to include their own standard attributes to match their specific program’s & reporting needs.

Flexible Map Details:

Maps can be configured to each specific user’s needs to only show the level of complexity required by the employees using them (eg. IT vs. Auditor vs. Management vs. Employee). The EPC was developed to cater to non-technical users’ tastes just as well as those of IT analysts.  Automatic “full bpmn 2.0” views for IT and analysts and a “simplified bpmn” or “basic” view for management and the general public, further increasing the user adoption rate of the tool.

Hierarchical Frameworks:

Organize your process repository using structured hierarchies, with accountability at all levels. The EPC offers out-of-box industry specific best practice standard frameworks to get you started off on the right foot!   View your processes from a high level birds-eye view, or blow-out all sub-processes using the EPC flat-map multi-level expansion tool to view your end-to-end value-streams for the first time.

RACI responsibility framework (RASCI-VS):

Define the different levels of responsibility, accountability and involvement for all enterprise entities: processes, tasks, risks, controls, rules, applications, etc.  EPC supports the best practice RACI responsibility framework including its extensions (base is limiting based on real-world scenarios) and the ability to extract and visualize or report complex RACI responsibility matrices across the organization with a single click of the button.

Hierarchy & Map Auto-sequencing:

Processes and process frameworks are constantly evolving over-time; processes will move to different areas within the hierarchy framework and tasks will be added and removed to improve efficiency and maintain competitiveness.  EPC simplifies the monotonous task of keeping sequence numbers in-sync by automatically re-sequencing processes, sub-processes and tasks using your standardized rules (i.e. HR1.0, HR1.1, HR1.1.1… could be the hierarchy and the map could be 1.1.1, 1.1.2, 1.1.1.3…)

Intuitive Mapping:

Mapping flowcharts is simple to do with EPC’s drag-and-drop functionality and map layouts are generated automatically with a single click; removing the need to manually re-layout the entire map each time a task is added & removed overtime. Additionally, EPC’s intuitive, “create once” and “reuse many” is fast and easy for any non-technical business user.

Automatic Graph Layouts and Views:

Once you’ve assigned the relationships amongst the different objects within the repository, the EPC provides many auto-generated views of the same content, including swimlane views, swimlane matrices, impact bubble graphs, in-graph sub-process explosions, end-to-end process expansions, etc.  This benefits your team in two fold, firstly it provides you with the flexibility of analyzing the same content based on different users need (eg. IT may want to see system impact analysis, Internal Audit may want to see task by risk & key control, Management may want to see process by performance, employee may want to see swimlane by his task, a BA may want to see upstream or downstream critical path analysis, etc.).  Secondly, it highly simplifies maintenance because since views are generated automatically, users can apply changes centrally (eg. role name) and no manual effort is required to update the maps.

Comprehensive Documentation

Multi-Language Content Localization:

Important for multi-national organizations, whether its to provide all employees with easy to read processes and procedures within their mother tongue language or because of international local government laws, you can translate all EPC content (eg. names, descriptions, attributes, categories, procedures, etc.) into as many local languages as required for your company.  This also simplifies the ongoing maintenance and standardization of processes because there is a single location to update no matter where it is being accessed from.  Moreover, EPC supports all script characters, including Arabic, Chinese, Korea, Thai, etc.

Document Repository & Management:

EPC integrates with corporate intranet fileservers and 3rd party document management systems (eg. SharePoint) by providing relevance to each document by associating it with the specific tasks whereby it is used.  Moreover, the EPC has its own internal storage and management repository as well for those organizations with no management system in place.  The EPC offers full document life cycle management capabilities, including security access, approval cycle, revision scheduled, version document stamping, version roll-back control and full audit trail support.https://www.interfacing.com/wp-admin/post.php?post=119&action=edit&lang=en#

Rich Text Formatting:

Procedures can be complex. Therefore, being able to document with easy to read formatting, including fonts, bullet points, screenshots, tables, and diagrams makes it that much easier for employees to understand not only the “what” to do, but the “how” as well.  Migrate your current Standard Operating Procedures very quickly by copy/pasting the content directly from MS Word, and don’t lose any of the user-friendly formatting.

Standardized & User-Definable Fields:

Providing the most information surrounding an object (process, task, role, etc.) will derive the highest quality documentation for your organization. The EPC has a significant set of standard attributes (fields) for every object (name, type, description, cost, category, etc.) and offers the possibility to extend the attributes of any object to include your own custom fields. By capturing information within their own specific attributes provides the ability to easily filter, report and export content based on a specific attribute vs. the information being “hidden” within text fields or documents.

Customizable Document Templates:

All content stored within the repository can be outputted into corporate customized standardized templates, with your own branding, header/footers, formatting, and specified content (role list, rules, process details, etc.). You can reuse the same template to include different processes or areas of the business and also create different templates for different purposes and audiences; often leveraged for Standard Operating Procedures, System Requirements, and Audit Reports. Beyond being a document management system, EPC is in-effect also a document generator.

Spell Check:

Quality documentation requires NO Typos! Do not diminish your corporate brand by publishing content with spelling mistakes! EPC automatically underlines in red spelling mistakes within real-time as the user types, not only rich text fields, but within all fields! Everyone is time-sensitive, EPC reduces the chance of outputting content with spelling errors to your staff and customers.

Access & Navigation

Web-based & Mobile Responsive:

Employees can access their processes and procedures remotely by PC, tablet or mobile phone without the need to install any software. This convenience allows employees to stay informed and refer back to best-practice standards wherever they are in the world; even during offsite remote projects.

Corporate branding:

It’s important to maintain your corporate branding guidelines within all applications that employees use on a regular basis to do their work. The EPC end-user interface, all documentation and reports can be easily customized with you corporate branding logos, fonts and themes.

Full Text Search:

Employees today are used to finding quality information easily and fast using Google. The EPC’s full text search does just that by providing users the ability to locate relevant information quickly and jump-straight to the queried item effortlessly. EPC not only indexes and ranks relevance based on names names; but based on ALL attributes (including custom attributes) of an object, including text within associated physical documents as well.

Portal Employee Personalization:

Employees can only see items relevant to them based on their role and security access. Additionally, employees can create their own custom dashboards to depict the most important or most frequently accessed information within a summarized valuable view. This greatly enhances user experience by minimizing clicks and enabling information to be more pertinent.

User Specific Reports:

All content captured within the EPC repository is fully re-portable. This brings tremendous value to your employees because never before could they extract business logic (process details, relationships, performance, past versions, audits, etc.) based on specific criteria into a single report. Different users can access different reports based on their roles within the organization (eg. BA – Process Cost Report, QM – Change History Report, Auditor – Control Matrix Report, PM – Program Progress Report, etc.) directly from their employee portal. Reports can be scheduled to run automatically or can also be re-run on-the-fly with specific parameter prompts (eg. date range, or department, etc.)

Digital and hard-copy accessibility:

Documents, maps and reports are also printer-friendly. As it is highly likely that not every employee will have access to the EPC platform, having these easily accessible for distribution is a great advantage.

Forum for continuous improvement:

Analysts have a channel to communicate with their peers. Here, they can raise change requests, address quality issues, discuss policies, and more. This gives them a channel to voice their opinions and creates a highly-collaborative environment, which ultimately motivates them and increases adoption rates.

Unique URL:

Analysts can access and share information quickly through specific URLs. Security measures related to information accessibility still apply.

Automated system notifications:

Users are notified of anything requiring their attention through both their dashboards and emails, which include URLs for direct access.

Outputs & Reports

Automated Document Generation:

The EPC can consolidate all the information within the repository into customizable and automatically update documents, such as process books and SOPs, which can be used for many purposes (e.g. training material, audit reports, system requirements, etc.).

Export & System Integration:

We understand the value of standards and the need to exchange content with other tools within your enterprise (3rd party systems like ERPs, Workflow Engines, IT analysis tools, etc.). EPC content can be exported into multiple standard formats, including: Excel, CSV, XML, BPMN 2.0, XPDL 2.2 and XSD as well as an extensive API for ongoing seamless integration.

All Fields Reportable:

All data stored within the EPC repository, including user-defined custom attributes and historical versions, can be easily extracted through the EPC’s advanced reporting engine. Reports can be filtered by any specific attributes (eg. processes by product, or tasks by role, or updated within a date range), scheduled to run automatically and outputted into numerous formats: HTML, XML, PDF, and Excel formats.

50+ Out-of-Box Reports:

The EPC holds 50+ out-of-box report and dashboard templates. These give users quick access to the most up-to-minute data. These reports can be scheduled to run automatically on a regular basis, allow users to re-run reports on-the-fly and include run-time data prompt filters directly from their MyEPC Web page.

Analysis reports:

Reports can be configured and customized to analyze specific aspects of your processes and derive operational knowledge. Examples include lean, cost, impact, and maturity analyses.

Content reports:

Analysts can easily create intelligible reports containing object details for distribution purposes.

Program reports:

EPC supports you to better manage the launch of your project and monitor the ongoing success of your continuous improvement program. EPC program based reports provide visibility into ongoing progress based on predetermined targets, whether desired maturity levels have been reached, risks are being mitigated, performance goals are achieved, quality is improved, and compliance initiatives are maintained.

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Map, model, and execute your business processes with Interfacing’s Enterprise Process Center® (EPC) to achieve the process visibility necessary to optimize your activities. Positioned amongst Leaders by Gartner in its latest Enterprise Business Process Analysis (EBPA) MarketGuide.

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