Automation & Monitoring

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Process Monitor and Process Automation

Process Automation & Process Monitor

Process automation (a.k.a. Process Workflow Automation) allows your organization to better utilize its human resources and improve employee morale by reducing manual effort and eliminating mechanical, repetitive tasks from employee workloads. Enterprise Process Center workflow simplifies IT’s challenging efforts to integrate multiple systems on different platforms (eg. Salesforce, SAP, Oracle, etc.), bridge the gap between those tools, and automate human centric tasks surrounding those systems as well. Additionally, by collecting and storing all metrics and process instance data, EPC provides real-time visibility into the progress of every process, automate escalations, and report on all historical data. Furthermore, EPC Workflow improves Governance, Risk, and Compliance by automating business rules and key controls as part of the process to ensure that they are adhered to 100% of the time; while providing complete transparency and audit history.

Gartner® Certified

Enterprise Process Center® recognized by Gartner® as a global leader in Business Operation System, Operational Intelligence & Enterprise Business Process Analysis (EBPA) including Enterprise Architecture, Business Process Analysis, Strategy-to-Execution & Workflow Automation.

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Human Centric Task Automation

Case Management (process manipulation):

Often processes cannot be standardized 100% of the time because business processes may need to be adapted on a case-by-case (instance-by-instance) need. EPC provides the flexibility to edit live running instances to adapt them on-the-fly as required. Additionally, users can fast forward & rewind any instance of a process to either correct an upstream mistake or fast-track the process and skip-ahead downstream.

Rule and Task Automation:

IT services can be implemented to execute EPC objects such as rules and tasks. This eliminates the need to spend man-hours on execution and maintenance, and reduces the likelihood of errors.

Event Timers, Escalations & Re-routing:

EPC makes it easy to apply automated email notifications, task escalations, document archiving, task routing, EPC repository integration or data manipulation with its out-of-box pre-defined java actions.

Dynamic Task Assignment
EPC can assign tasks to specific resources or allocate them to role-based pools so resources can take-them based on their availability and skill set. EPC also offers just-in-time assignment whereby business logic automatically determines resource assignment at run-time (custom-defined parameters) eg. task backlog size or process instance specific attributes like priority or product type.
Task Re-assignment

Users have the ability to manually re-assign a task to another resource if they feel it isn’t aligned with their abilities or cannot complete a task. Additionally, the system can automatically re-assign a task based on rules, triggers or timers (eg. resource takes a leave on vacation).

Attach external Documentation:

Users can attach any external documentation (eg. file, video, picture, etc.) to a specific task within the process. Based on each tasks’s security, documents will either be hidden or other users will not be able to able to read and/or check-out and edit the attached files throughout the workflow; while the system will maintain a full version history across.

Task Management:

Each user can easily manage their task back-log by segregating To-Dos, In-progress and completed tasks within separate folders and ordering task lists based on priority and due-date.

Organization Hierarchy Integration:

Often task performers within human centric processes cannot be assigned until run-time based on a variety of factors. Since EPC supports the ability to define the organizational unit, resource and role structures, this is extremely useful to dynamically calculate the appropriate resource using real-world organizational data at run-time. eg. anyone can raise a travel request in the company, not specific role, but instead resource’s supervisor is responsible for approving such request. Or, for ordering goods and services, type of purchase will indicate who must approve such request (IT vs. Admin vs. Operations).

System Integration

Service Management and deployment:

The EPC can manage the execution of heavy transactional processes by accepting, processing, and transmitting data through its Service and Master Data modules. This allows modelers to reuse applications and functions along the process structure without hard coding functions, leading to greater agility and flexibility.

Systems Integration:

Web services are used by the EPC to communicate with other systems. Entities are used as a series of inputs and outputs that move a process forward.

Service-Oriented Architecture Implementation:

Using services to execute processes, rules, controls and more enables the linking of technology to business process management. This drives organizations towards a service-oriented architecture (SOA) for greater efficiency, standardization, and profits.

Extensive API:
Pre-defined Java Actions:

Integration-centric Java actions for JDBC connectivity, web-services, XML, XPath, e-mail, Rules actions for iLog and Fair Isaac Blaze, decision tables, remote batch execution and process context actions (escalations, routing, data manipulation)

Supports SOA Strategies:

Deploy processes as services, integrate with registries, ESBs, and UDDI servers. Search, standardize, and reuse web-services to reduce development time and promote consistency across processes. Impact analysis to facilitate updates.

Webservice Standards:

Supports key web-service standards (SOAP, UDDI, WSDL, etc.). Aggregates data from multiple web-services. Renders external web-services into standard HTML, PDF, spreadsheet, or XML. Captures data visualization via external web-services. Third-party XML authoring products can integrate natively with the BPM third-party taxonomy management tools can integrate natively with the BPM Messaging SMTP.

Dynamic e-Forms

Drag-and-drop editing:

Drag-and-drop editing for non-technical users with extensive out-of-box library of field types (check box, drop-down list, radio button, signature, date/calendar, etc.). Users can create eForms within minutes!

Rich Text Editing

Rich Text editing allows facilitates employees the ability to capture content as they are used to within word using advanced formatting options like bullets, tables & fonts. This minimizes the resistance to change when moving from a paper based to electronic form based environment.

Load Word & PDF Forms

Save time when creating your eForms by loading forms you have already created and currently use in production within your enterprise today!

Spell Check:

Spelling mistakes are human nature, our eForms will underline a spelling mistake in any field in red real time so that they may correct their error before submitting the form. Spell-check system also supports customizable dictionaries, allowing your organization to include industry and corporate specific jargon.

Dynamic Tables & Multi-Page Support

The amount of data and number of fields required for completion can vary from process instance to instance. EPC’s dynamic eForm tables and multi-page dynamic text fields allow users to add or remove as many rows and columns as required on-the-fly as well as put as much description as necessary.

eSignatures

Password-protected compliance certified eSignatures removes the need to print, sign and deliver paper based documents which is extremely timely, costly and lacks transparency. EPC eSignatures maximize efficiency, enforces security, and supports today’s regulatory requirements.

Master Data Management

Data Dictionary

The ability to name entities & attributes using business friendly naming convensions (eg.& ACT_Type = Accountability RASCI-VS) as well as add detailed descriptions provides any user with clarity as to what that data is and what its use is within a system (eg. The ACT_Type must be applied on all processes & tasks upon assigning a role, resource or asset to a task or process. The system will not allow you to check-in a new version without first applying the accountability level (RASCI-VS) to each of the objects).

System Visibility

EPC allows you to assign entities and attributes to one or many systems. This provides a central point to view all systems that consumes / uses this data within its workflows.

Entity & Attribute Relationships

The EPC’s master data module formalizes the definition and types of data that an organization uses within its operations as a set of entities and their respective attributes. This allows for data consistency and simplified communication between systems.

Centralized & Searchable

Like all other modules, the master data module is managed centrally and fully indexed by the search engine. This facilities the ease at which a user can retrieve the description and make-up of a piece of data.

Define the data CRUD by process and task

Define the access rights required (Create, Read, Update, Delete) for each entity and attribute by task. This visibility simplifies the tracking as to how data evolves across the company and facilitates proper segregation of duties based on the roles responsible for completing those tasks.

Data Security Permissions

With the knowledge of where (which systems and processes) and by who (which roles and resources complete those tasks), the EPC also provides the ability to manage the required access permissions centrally to all data within the organization by setting the CRUD (create, read, update, delete) by role and resource on each data element.

Decision Rules Automation Engine

Keep Business Logic independant from Process Flow

Keeping the business logic separate from business process flow (eg. credit application approval score vs. credit application process) allows users to easily adapt rapidly changing rules based on internal policies, laws and regulations without require re-works on the process flow.

No programming required

Simple table-based (spreadsheet-like) English syntax rules, eliminate programming efforts!

Reuse and Update Centrally

Define and update your rule centrally and then reuse across multiple tasks and processes saves time, effort and enforces standardization.

Simulated Testing before deployment:

Built-in rules test environment allows you to simulate different data parameters to ensure coherent results before deployment

3rd party rules engine integration

Already have an extensive rules engine? EPC workflow supports the integration with iLOG Jrules and Fair Isaac Blaze out-of-box as well as other rules engines via web services.

Process Reporting

Report Templates:

The EPC holds 50+ out-of-box reports and dashboards that can be customized through simple drag-and-drop actions. This allows users to see the information according to their preferences and most applicable to them.

Report Outputs:

Information can be exported into PDF, XML, HTML and CSV.

Centralized Web Access:

Reports can be viewed remotely from user dashboards on the Web. This enhanced access allows management to stay in touch wherever they might be.

Report filtering:

The intelligence that is presented in these reports can be filtered to only show specific run time data, such as past due tasks, project related processes and whatever else might be most relevant at a given point in time.

Automated generation:

Reports and dashboards can be automatically updated through schedule or event-based triggers.

User-based security access:

Information is segregated to grant only certain roles with access to certain types of information.

Business Activity Monitoring

Real-time workflow instance visibility:

Users can monitor and track every running process instance in real-time. Visibility as to the path taken is highlighted, every task is fully audited (time & user stamped + all data entered within each task) and all process analytics are readily available, such as cycle times, delays, bottlenecks, etc.

Performance Threshold Targets and Alerts:

Thresholds can be set to gauge performance against pre-set baselines (eg. task time, deadline or SLA) and alerts and/or escalations can be automated when a threshold is exceeded.

Employee task monitoring:

The system can automatically assign tasks based on user availability and management can centrally track their team’s backlog and compare the average completion time by resource. This level of visibility tends to immediately increase an employee’s effort and productivity during work hours.

Download a Free Trial of EPC

Map, model, and execute your business processes with Interfacing’s Enterprise Process Center® (EPC) to achieve the process visibility necessary to optimize your activities. Positioned amongst Leaders by Gartner in its latest Enterprise Business Process Analysis (EBPA) MarketGuide.

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