Strategy & Performance

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Process Strategies and Process Performance

Process Strategies & Process Performance software solution

Alignment between strategy and operations (execution of strategy) is often lacking within organizations; targets are often set but areas to improve when targets are missed is usually obscure. EPC communicates the strategy and specific objectives to all stakeholders; aligning corporate goals across the organization and encouraging all employees to contribute their part towards success on an ongoing basis. EPC provides management the ability to monitor objectives and kpis at all levels and by process so that a proactive approach to correcting issues before they arise may be taken. By setting desired targets, it becomes easy to quantify how far away teams are from reaching their goals. Quantifying targets allows employees to see what their performance reviews are based on, where to focus their efforts, and how well they are doing in real time. What gets measured, gets managed!

Gartner® Certified

Enterprise Process Center® recognized by Gartner® as a global leader in Business Operation System, Operational Intelligence & Enterprise Business Process Analysis (EBPA) including Enterprise Architecture, Business Process Analysis, Strategy-to-Execution & Workflow Automation.

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Corporate Strategy

Define the Corporate Strategy Map:

Capture and manage the organizations corporate strategy map within a centralized repository offers senior management a single location to visualize the strategic break-down of objectives to attain their goals across departments world-wide.

Break-down Corporate Goals into Measurable Objectives & KPIs

Break-down corporate goals into actionable objectives including measurable key performance indicators. When targets aren’t attained, easily drill down to lower levels to clarify the root of non-performance.

Top-Down / Bottom-Up Performance Tracebility

Gain end-to-end performance visibility within a single view and become more agile with the ability to trace the root cause of your performance inefficiencies quickly. Understand exactly which indicators are under-performing resulting in objectives to not to be attained.

Track all KPI's Performance within a Single List

Management can view all KPIs across the entire organization (security required) within a single list and easily filter based on specific criteria to find what they are in search of (eg. All KPIs assigned to a specific department that are currently in the red).

Performance Management

Gain Performance Perspective

Objectives and performance indicators can be drilled-down to the micro level through the graph view to clarify the root what & where makes-up your targets.

Manage KPI Target Performance Thresholds:

Colour coded limits can be set to distinguish poor from exemplary performance and can be adjusted according to existing forecasts. This makes performance monitoring focused and simplified and overall performance management that much more intuitive.

Actual vs. Target Threshold Dashboard

Quickly understand the KPI target vs. your actual score and how far from the next target threshold you are within the KPI Performance Dashboard. When a KPI’s performance is in the yellow things may not seem very good, however, within the performance dial a user can immediately know if he is on the verge of red or green!

View Performance History & Trends:

Performance history is available to best understand how performance differs over past periods and visualize potential cyclical trends. The history can be visualized directly online within the application as well extracted within a analytical reports.

Monitor your Team's and Own Performance

Give employees and managers the ability to easily view their ongoing performance daily. Give the insight your employees require to proactively improve their performance before they get into the red and/or meet with you during their next employee evaluation. People cannot retroactively change their performance, so providing everyone with an ongoing pulse as to their progress is the best way to ensure you achieve your higher level corporate goals.

Operational Intelligence

Gain a 360 degree view of objective and KPIs Touchpoints

Gain clarity into exactly who are the resources responsible to achieving specific objectives, what system we track the KPI data within, what processes are the underlying operations required to run smoothly to hit our targets, what objectives are reliant on the success of this KPI, etc. EPC offers an automatically generated 360 degree view of all impacted sources of a KPI and objectives, providing the upstream and downstream information required to react quicker and make better educated decisions.

Clarify the Owner and Description of Objectives & KPIs:

Define exactly which role is responsible for an objective or KPI and provide a detailed description of the objective to ensure there is no ambiguity in terns of the task and target at-hand. Eliminate the gap between your employees and managers understanding of expectations to reduce incorrect prioritization and unwarranted effort.

Identify the underlying operations of Objectives and Indicators

Employee activities can be defined and constrained according to business goals and process strategies by associating business rules with specific processes and tasks. This creates a direct link between corporate policies, day to day operations and strategic planning

Operational alignment:

Providing a well defined working framework ensures that a strategy is followed to the tee. By using the EPC, each business unit can use the same procedure for overlapping tasks; this makes it that much easier to set performance metrics, manage risks and audit results. By having an integrated operating structure, implementing process strategies becomes that much easier. Low-level managers can be automatically informed of changes and can enforce rules with more confidence, as they can better understand why certain changes are made and voice their concerns whenever they arise.

Strategy & Governance Alignment

Processes can be defined according to business goals but at the same time are constrained by the rules that govern them. Aligning processes with rules and objectives provides a direct link between laws & corporate policies, day to day operations and strategic planning.

Process Performance

Monitor Process and Task Performance:

Users can choose to view the operational performance of each task within a process by associating micro metrics to them, or to do the same with processes as a whole. By doing so, individual task colors change to reflect their status.

Monitor KPI Performance within Process Map

Once objectives and operations are aligned, users can track the performance of their KPIs directly from the associated process and/or task so that they have clarity as to what they need to improve and exactly where.

Monitor Company-wide Process Performance Centrally

Users can choose to view the operational performance of each task within a process by associating micro metrics to them, or to do the same with processes as a whole. By doing so, individual task colors change to reflect their status.

Management Strategy Alignment

GRC Strategy:

Integrating processes with rules or policies to process risks and controls is key to comprehensive risk management and good corporate governance. Organizations realize that a strong GRC strategy that can be easily rolled out into the organization is important to avoid non-compliance and create a sustainable business operating system. EPC provides an integrated platform where your corporate policies, risk and controls are managed through a single repository to manage and monitor compliances, facilitate in maintaining compliance certifications.

Lean Six Sigma Strategy:

Organizations are moving towards a hybrid approach in the process journey where multiple methodologies are adopted for process management. EPC allows organizations following the Lean Six Sigma methodologies to link the Value Add, Non Value Add, Wastes, Critical and High Risk path etc with the processes to monitor process performances so that Operational performance is optimized and business processes remain lean and agile.

CMMI Strategy:

A good process strategy is important for organizations that are striving to reach the higher levels of business process maturity. EPC allows organizations to adopt ready to use process classification frameworks from APQC or other similar frameworks such as ITIL, SCOR, eTOM. These best in class frameworks have evolved after extensive research and can be applicable to diverse industry segments.

Adoption of Best Practices and Continuous Improvement:

The EPC allows employees to share their best practices, regardless of which department or geographical location they find themselves in. This empowers them, integrates an ideology of continuous improvement into corporate culture, and streamlines processes, which ultimately increases your bottom line.

Cross-departmental process based Goals Management

The EPCs end-to-end mapping functionality breaks down silo walls. High-level management can drive initiatives forward by prioritizing process-based objectives over department-based ones, and can see how one strategic decision can impact each touch point. As a result of enhanced collaboration amongst channel silos, information is shared more easily, customer experience improves, and managers can make better decisions.

Download a Free Trial of EPC

Map, model, and execute your business processes with Interfacing’s Enterprise Process Center® (EPC) to achieve the process visibility necessary to optimize your activities. Positioned amongst Leaders by Gartner in its latest Enterprise Business Process Analysis (EBPA) MarketGuide.

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