SOP Development Services
Standard Operating Procedures (SOPs) are written documents or work instructions that detail all of the steps involved in a procedure or process. The SOP development services include end-to-end level mapping of processes and formatting SOPs to your template and organization structures.
The basis of Standard Operating Procedures is about systematizing processes and documenting them. Organizational activities and operations are aligned to work in accordance to industrial regulations and governmental regulations with the help of SOPs. It distinctly defines the roles and responsibilities of workers by proving descriptions of who does what and when, allowing for accountability and consistency throughout the workplace.
Discover the benefits of our SOP Development Services
Expertly Mapped SOPs
Have your Standard Operating Procedures expertly mapped down to the procedural level using BPM best-practices and SOP Software.
Improve Knowledge Retention
Improve knowledge retention to respond to the challenges of “baby boom” generation retirement and through periods of employee turnover.
Augment Training Materials
Augment your employee training materials with detailed process maps that will walk them through their daily tasks.
Facilitate IT Application Selection & Deployment
Ensure selection of the solution (e.g. CRM, ERP) that best meets your enterprises process needs and accelerate the transition to workflow with clearly mapped processes.
Enhance Corporate GRC
Enhance corporate governance, risk management, and compliance (GRC) with visible audit trails by defining Roles and process ownership down to the procedural level.
Team of BPM professionals
Get access to a team of BPM professionals, including a core team, support staff, and dedicated Interfacing Project and Account Managers, to make sure that your project runs smoothly.
In most companies, individual SOP development is handled in isolation, usually by functional unit, creating a departmental “silo effect,” as well as overlap and inconsistencies between SOPs. Furthermore, traditional approaches to developing SOPs, at best, can only capture explicit knowledge related to the activities in question – that is, information that is already documented and formalized elsewhere. The problem with these approaches is evident when you consider that not all organizational knowledge is explicit: tacit knowledge refers to the informal and undocumented information that plays a role in your company’s day-to-day operations. It includes the skills, experience, and expertise that are often difficult to locate and formalize. When tacit knowledge is left out of SOP development and documentation, key information and decision-points can be overlooked. The resulting representation of company activities is both inaccurate and incomplete, and can have serious implications for employees who rely on precise information in order to perform effectively.
To overcome these challenges, Interfacing professionals go beyond traditional attitudes to SOP development by taking a holistic, hands-on approach to discovering and documenting your Standard Operating Procedures. Consistent with our methodical, proven approach to process discovery, our SOP Development methodology is process-centric and cross-functional; it is designed to reduce inconsistency and overlap both within and between company procedures. By involving process Subject Matter Experts (SMEs) and employees across the organization, our team is able to capture and formalize tacit knowledge so that it is documented and transferable as your organization evolves.
The Standard Operating Procedures services offered at Interfacing includes end-to-end level mapping of processes and their sub-processes. The SOP program activities within SCOPE involve documentation of reconciliation processes such as Data Sourcing, Data Extraction/Transformation/Loading, Data Attribute Reconciliation (automated and manual), Break Identification, and Break Resolution. We format SOPs to your personalized template and process structures. We also provide regular updates to project managers, including identifying risks and issues impacting the development of assigned SOPs. Communication is of utmost importance when implementing the SOP program for it requires that all employees to understand the motivation for and purpose of the initiative. With Interfacing’s help and guidance, your organization will certainly maximize the value and reap the benefits of Standard Operating Procedures.
Communication strategy delivered via e-mail during workshops
Value-stream end-to-end mapping of the reconciliation process
Catalogue of all reconciliation sub-processes
Process prioritization & project plan
Activity/task swimlane mappings for all sub-processes
Detailed procedures for all tasks
RACI responsibility matrix for all roles contained within project scope
Clearly documented and formatted standard operating procedures for all reconciliation sub-processes
Capture and communication of all inherent risks, process gaps or ineffective controls
Bi-weekly delivery of 3-4 finalized SOPs
Bi-weekly progress status reports
Implementing a procedure like SOP can assure quality execution of operations, marketing and administration disciplines throughout the organization.