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website-new-customer_icic-lombard_v2Interfacing is proud to announce that following a detailed evaluation and proof-of-concept, ICICI Lombard has acquired an Enterprise License of Interfacing’s bpm software the Enterprise Process Center® (EPC) for roll-out across all business verticals. ICICI Lombard GIC Ltd with 15.8 million policies, INR 83.07 billion Gross Written Premium, approx. 8000 employees, evaluated multiple leading Business Process Management applications available and zeroed in on Interfacing’s Gartner® recognized EPC as the solution that delivered the most compelling value proposition for digital transformation.


 Interfacing is very excited to add one of the largest private sector general insurance companies in India to its list of global enterprise customers and looks forward to many more years of close collaboration! EPC’s unique single platform offering for improvement, quality, risk and compliance is really a great fit for insurance companies as rules & regulations continue to tighten! Scott Armstrong, Interfacing’s Managing Partner.


ICICI Lombard will be using the EPC to migrate as well as re-design some of its existing processes to take advantage of the EPC’s integrated Rules Management, Comprehensive Responsibility assignment (RASCI-VS), Version Control, Audit Trail, Collaboration and Governance and Process documentation features to drive its Business Excellence programme that has resulted in being awarded the Golden Peacock Award in 2016.


About the company

ICICI Lombard General Insurance Company Limited is a joint venture between ICICI Bank Limited, India’s second largest bank with total assets of over USD 100 billion and Fairfax Financial Holdings Limited, a Canada-based USD 37 billion diversified financial services company engaged in general insurance, reinsurance, insurance claims management and investment management. The firm offers policy insurance and renewal through its intermediaries and website. It markets assurance products including Car Insurance, Health Insurance, International Travel Insurance, Overseas Student Travel Insurance, Two Wheeler Insurance, Home Insurance and Weather insurance. ICICI Lombard has 257 branches spread across the nation.

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Map, model, and execute your business processes with Interfacing’s Enterprise Process Center® (EPC) to achieve the process visibility necessary to optimize your activities. Positioned amongst Leaders by Gartner in its latest Enterprise Business Process Analysis (EBPA) MarketGuide.

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