EPC is an excellent tool for creating, executing, and optimizing business processes.

The software has valuable functionalities, quite intuitive. The design process and features are flexible and increase visibility into process performance.

When I had questions or problems, the Help Desk responds rapidly and gives me the necessary support.

“Great Product – Really good to produce SOP” 

The product is Online, no software to install and it is powerful. We make better SOP, we have better communication of new processes and a better understanding of the processes.

We have been working with Interfacing Technologies since July 1998. Integrating business units, by aligning practices between different sites, has been facilitated by being able to link all our processes into one integrated framework shared by all managers.  We are counting on FirstSTEP® to enable us to simulate anticipated business volumes and efficiently prepare for and manage our growth with tailored action plans.

Even if we are aware of other companies that compete with Interfacing we have partnered with them not only because they provide a very competitive set of solutions but also because of a relationship built on trust, collaboration and values that have been tested in the good times but also in the difficult ones.

EPC is robust, intuitive and highly collaborative. EPC is an integral tool to enable the delivery of our Global Service Management Strategy.

EPC is allowing us to fill in process gaps that standard flowchart tools could not.

Our modeled processes not only served as a strong backbone to our division’s business plan but also empowered all of us to take ownership of our activities and performance.

“Outstanding Solution” Interfacing offers the full width of an Integrated Management System: full Cloud Solution, Integrates Processes and Documents, Covers all workflow aspects in an IMS, Integrated CAPA and Audit Management, State-of-the-art user experience. In depth, regulatory requirements like FDA 21 part 11 are not only formally covered, but a real added value is created by ‘regulatory intelligence‘. I overcome typical issues of traditional QMS like missing change readiness and user acceptance.

“Great Service and strong relationship” I like how responsive the team is, how fast in providing solutions, and how friendly and approachable they are. They provide support in everything ranging from technical issues to process modeling support when I am not able to figure out certain features. I always get my questions answered. The Live Chat is a great channel. 

EPC is very flexible; intuitive; and little training is required. I am using EPC for several consulting projects: Solution Blueprinting for IT projects; Performance Measurement and Management Projects; Operations improvement projects. 

The fact that Interfacing has made it so easy to start modeling in BPMN puts the power of Business Process Management in the hands of any user, anywhere…  Overall, one of the best process mapping tools on the market.

EPC was the only tool that answered the project’s needs and requirements. We are rolling out corporate-wide to over 300 modelers & 120K employees!

Our auditors gave us excellent feedback on the use of the EPC as part of our GCS implementation initiative. They were particularly impressed with our ability to identify controls and relate them to risks prioritized with the Risk Matrix. They have since recommended our approach to internal GCS compliance as best-practice for other PepsiCo plants.

The integration of our internal audit objectives within our business operations is a novel approach that has exceeded our highest expectations in terms of the effectiveness of our compliance initiative. The Global Control Standard implementation program has allowed us to promote a culture of governance and process improvement across the organization

EPC’s competitive licensing pricing will allow us to deploy the software to about 36,000 expected end users across Mexico in the next two years. We chose EPC over Bizagi BPM, Fuego BPM and Microsoft Biztalk Server because of its wide range of integrated functionality when it comes to process mapping and automation. All of the BPM suites we considered had functionalities that didn’t meet UNAM’s present needs. With Enterprise Process Center (EPC) we chose which modules we needed to address the problems we were facing currently, with the flexibility to extend in the future as UNAM’s process maturity grows.

“The best application for management” This system is simple and easy to use with unique features that make this application a vital tool for any management of any company, thanks to its integral functions allows to have a complete overview of the performance of each area of ​​the company, has a friendly interface that facilitates its use and adaptability quickly and safely. With this system you can share all the information you want with the management to make decisions quickly and effectively. With this software you can document with precision every movement that is made in the company allowing achieving an integrated sustainable. This software is very useful because you can have the capacity to possess all the vital information that you need and that is able to comply with all the standards and requirements seen from the perspective of the management users. It allows to perform very complete searches. This system also gives you all the functions within a single platform, thus improving the improvements for your team of workers and their compliance with the tasks performed.

The automated monitoring feature of the SOP module bridges the gap between ongoing process management and procedural associated documents and is a great aid for compliance purposes, which constantly require up to date information.

The EPC allowed our people to show their processes in an easy to understand format. It fits perfectly with the ISO process approach. Auditors understood the method very easily.

Enterprise Process Center is easy to use, requiring little or no training for rollout, therefore, lowering resistance especially by our non-tech employees. It also allows us to easily train new employees with the knowledge relevant to their roles and responsibilities.

We are very impressed with EPC’s functionality and ease of use.  We look forward rolling this out across our enterprise.

Our search produced approximately 35 companies that looked promising. After further review, we eventually eliminated most, and finally selected Interfacing’s FirstSTEP technology as the one most suited to our initial needs. Enterprise Process Center has helped us roll out a process-based methodology globally so our people provide consistent service and support no matter where in the world. We believe this product has given us a significant competitive advantage while improving relationships with our clients.

The simplicity that EPC brought to the task made our job much easier and enabled a quick, albeit partial, rollout of our methodology. FirstSTEP® offered a top-down approach to process mapping versus many other solutions that use a complex, cumbersome and abstract bottom-up approach.

A key component of the initiative, and a primary tool for the CoE and the business, in general, was a powerful technology that allowed us to model in a collaborative environment and easily validates the work with process owners. Using the Interfacing’s Enterprise Process Center® (EPC), we modeled processes from both an enterprise-wide, value stream perspective and from the day-to-day task perspective. This was crucial not only to our analysis but also for showing value, sustaining executive support and for validating our work with process actors and owners.

I have used a number of process modeling and document management tools and nothing comes close to Enterprise Process Center in both functionality and ease of use.

Business will always look for ways to improve their processes, but the biggest challenge is to know where to start and how!  EPC provides the capability to see the relationships among these processes in a holistic perspective; providing a clear view of areas where improvements can deliver efficiency and realize cost savings.

EPC is intuitive and easy to use. It is possible to quickly and easily create overview and clarity. Support is very good! It is Easy and userfriendly, seems complex, but is not. I can now create overviews in business processes, BPM and QA.