Building Positive Relationships: Our Customers Share Their Experiences With EPC
Find out the experience of our partners from various industries with EPC and discover what they think. Considered as a pioneer in the Business Process Management (BPM) ﬁeld, Interfacing has over 25 years’ experience developing innovative management methods, approaches, tools and award winning software. Interfacing’s Gartner® recognized industry leading software, Enterprise Process Center®, helps companies gain a 360-degree blueprint of the organization in support of complex improvement, compliance and transformation initiatives. Read the BPM testimonials and unique experience of Interfacing customers with our EPC tool.
Alexandru Ioan Cuza University
EPC is an excellent tool for creating, executing, and optimizing business processes.
The software has valuable functionalities, quite intuitive. The design process and features are flexible and increase visibility into process performance.
When I had questions or problems, the Help Desk responds rapidly and gives me the necessary support.
“Great Product – Really good to produce SOP”
The product is Online, no software to install and it is powerful. We make better SOP, we have better communication of new processes and a better understanding of the processes.
We have been working with Interfacing Technologies since July 1998. Integrating business units, by aligning practices between different sites, has been facilitated by being able to link all our processes into one integrated framework shared by all managers. We are counting on FirstSTEP® to enable us to simulate anticipated business volumes and efficiently prepare for and manage our growth with tailored action plans.
E&Y Central America Inc.
Even if we are aware of other companies that compete with Interfacing we have partnered with them not only because they provide a very competitive set of solutions but also because of a relationship built on trust, collaboration and values that have been tested in the good times but also in the difficult ones.
EPC is robust, intuitive and highly collaborative. EPC is an integral tool to enable the delivery of our Global Service Management Strategy.
EPC is allowing us to fill in process gaps that standard flowchart tools could not.
The key benefits of using FirstSTEP® reside in its simple, intuitive-yet-powerful methodology. In a merger situation, ‘best practices’ are crucial. Developing the processes to support those practices is an absolute necessity. The quick learning curve for FirstSTEP® allowed members of our team to rapidly and fully get involved in the shaping of our new process based division. Our modeled processes not only served as a strong backbone to our division’s business plan but also empowered all of us to take ownership of our activities and performances.
Exelon Power Team
Our modeled processes not only served as a strong backbone to our division’s business plan but also empowered all of us to take ownership of our activities and performance.
“Outstanding Solution” Interfacing offers the full width of an Integrated Management System: full Cloud Solution, Integrates Processes and Documents, Covers all workflow aspects in an IMS, Integrated CAPA and Audit Management, State-of-the-art user experience. In depth, regulatory requirements like FDA 21 part 11 are not only formally covered, but a real added value is created by ‘regulatory intelligence‘. I overcome typical issues of traditional QMS like missing change readiness and user acceptance.
International Air Transport Association (IATA)
“Great Service and strong relationship” I like how responsive the team is, how fast in providing solutions, and how friendly and approachable they are. They provide support in everything ranging from technical issues to process modeling support when I am not able to figure out certain features. I always get my questions answered. The Live Chat is a great channel.
EPC is very flexible; intuitive; and little training is required. I am using EPC for several consulting projects: Solution Blueprinting for IT projects; Performance Measurement and Management Projects; Operations improvement projects.
[Interfacing’s BPMN Modeler] gives business users the ability to create sophisticated business models with the ease-of-use that Visio is famous for. It allowed me to create connections between flowcharts and build a multi-leveled process framework in minutes.
Moreland City Council
“Professional company and very competitive”
Interfacing are able to construct an implementation plan that completely adapts to our needs. The product is highly configurable. I strongly recommend that you consider Interfacing when testing the market. We will create a process library of our business. We also need to construct a framework that relates business processes to risks, costs, owners and approvers. Our previous efforts were not successful so Interfacing will provide both a platform and professional expertise.
Object Management Group®
The fact that Interfacing has made it so easy to start modeling in BPMN puts the power of Business Process Management in the hands of any user, anywhere… Overall, one of the best process mapping tools on the market.
EPC was the only tool that answered the project’s needs and requirements. We are rolling out corporate-wide to over 300 modelers & 120K employees!
Our auditors gave us excellent feedback on the use of the EPC as part of our GCS implementation initiative. They were particularly impressed with our ability to identify controls and relate them to risks prioritized with the Risk Matrix. They have since recommended our approach to internal GCS compliance as best-practice for other PepsiCo plants.
The integration of our internal audit objectives within our business operations is a novel approach that has exceeded our highest expectations in terms of the effectiveness of our compliance initiative. The Global Control Standard implementation program has allowed us to promote a culture of governance and process improvement across the organization
EPC’s competitive licensing pricing will allow us to deploy the software to about 36,000 expected end users across Mexico in the next two years. We chose EPC over Bizagi BPM, Fuego BPM and Microsoft Biztalk Server because of its wide range of integrated functionality when it comes to process mapping and automation. All of the BPM suites we considered had functionalities that didn’t meet UNAM’s present needs. With Enterprise Process Center (EPC) we chose which modules we needed to address the problems we were facing currently, with the flexibility to extend in the future as UNAM’s process maturity grows.
I like that everything can be linked to a process. I like that you can view processes via a process map or detailed format. Great support during planning phase and project manager worked with our team during development. Any questions we had during the project were answered promptly and if we have questions now, we reach out to the support team.
“The best application for management” This system is simple and easy to use with unique features that make this application a vital tool for any management of any company, thanks to its integral functions allows to have a complete overview of the performance of each area of the company, has a friendly interface that facilitates its use and adaptability quickly and safely. With this system you can share all the information you want with the management to make decisions quickly and effectively. With this software you can document with precision every movement that is made in the company allowing achieving an integrated sustainable. This software is very useful because you can have the capacity to possess all the vital information that you need and that is able to comply with all the standards and requirements seen from the perspective of the management users. It allows to perform very complete searches. This system also gives you all the functions within a single platform, thus improving the improvements for your team of workers and their compliance with the tasks performed.
Rema Tip Top
The automated monitoring feature of the SOP module bridges the gap between ongoing process management and procedural associated documents and is a great aid for compliance purposes, which constantly require up to date information.
Royal Australian Air Force
The EPC allowed our people to show their processes in an easy to understand format. It fits perfectly with the ISO process approach. Auditors understood the method very easily.
San Francisco Public Utilities Commission
Enterprise Process Center is easy to use, requiring little or no training for rollout, therefore, lowering resistance especially by our non-tech employees. It also allows us to easily train new employees with the knowledge relevant to their roles and responsibilities.
“Excellent tool supported by a great team”
The tool itself is great – for more robust than what I initially imagined. What I like best is that there is a team at Interfacing that supports us in establishing best practices for using the tool. We are using Interfacing to document the dependencies from an architecture stand point, as well, to do analysis on process models.
Stuart Wright Pte Ltd.
In the midst of working on a project, any of us well engineers may require replacement for a number of reasons. The replacement engineer will be thrown in the middle of a project, and may not be able to understand the project state. However, with the help of the EPC process maps, the replacement will be able to quickly gain a clear understanding of the project. He just has to know where the work left off and look in the EPC to follow-up on the next step. As such, it doesn’t matter who the person is doing the work; as long as the process is mapped out, the skills are there, and any relevant person can follow through on the entire project. We have found the right tool to make our company a leading-edge consulting engineering business; we even incorporated EPC process shapes in our logo.
We are very impressed with EPC’s functionality and ease of use. We look forward rolling this out across our enterprise.
Our search produced approximately 35 companies that looked promising. After further review, we eventually eliminated most, and finally selected Interfacing’s FirstSTEP technology as the one most suited to our initial needs. Enterprise Process Center has helped us roll out a process-based methodology globally so our people provide consistent service and support no matter where in the world. We believe this product has given us a significant competitive advantage while improving relationships with our clients.
The simplicity that EPC brought to the task made our job much easier and enabled a quick, albeit partial, rollout of our methodology. FirstSTEP® offered a top-down approach to process mapping versus many other solutions that use a complex, cumbersome and abstract bottom-up approach.
'US' Utility Services
A key component of the initiative, and a primary tool for the CoE and the business, in general, was a powerful technology that allowed us to model in a collaborative environment and easily validates the work with process owners. Using the Interfacing’s Enterprise Process Center® (EPC), we modeled processes from both an enterprise-wide, value stream perspective and from the day-to-day task perspective. This was crucial not only to our analysis but also for showing value, sustaining executive support and for validating our work with process actors and owners.
I have used a number of process modeling and document management tools and nothing comes close to Enterprise Process Center in both functionality and ease of use.
Business will always look for ways to improve their processes, but the biggest challenge is to know where to start and how! EPC provides the capability to see the relationships among these processes in a holistic perspective; providing a clear view of areas where improvements can deliver efficiency and realize cost savings.
VITO management & advise
EPC is intuitive and easy to use. It is possible to quickly and easily create overview and clarity. Support is very good! It is Easy and userfriendly, seems complex, but is not. I can now create overviews in business processes, BPM and QA.
Discover how your organization benefits from an Interfacing solution.
A key differentiator of Interfacing to other digital and business transformation consulting firms is that Interfacing offers its own innovative technology solution in support of transformation programs. Interfacing’s software solutions deliver the transparency required to reduce complexity, improve execution and facilitates agility and change.
Interfacing’s integrated management system is a one-stop-shop for managing transformation programs. We know it’s a very competitive environment out there. It is for that reason our strength is in our commitment to maintain flexibility throughout the project lifecycle whether it is in our innovative products or in our team of experts.
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Document, improve, standardize, and monitor your business processes, risks and performance with Interfacing’s Business Process Management Software (BPM Software) the Enterprise Process Center®!